The Ombudsman for Financial service providers in South Africa – What You Need to Know
The Ombudsman for FSP’S in South Africa is a free, independent service that helps the public resolve disputes with their insurance companies.
If you feel your insurer has treated you unfairly, rejected your claim without good reason, or provided poor service, the Ombudsman can step in to make sure your case is handled fairly.
How Do You Complain ?
- You must first raise your complaint directly with your insurance company/FSP in writing. ‘In writing ‘ includes Via Email . By law, they have up to 30 working days to respond.
- If you are not satisfied with the insurer’s response, or they fail to respond, you can take the matter to the Ombudsman. You will need to submit: Your policy details, Copies of correspondence with the insurer and Any supporting documents (like claim forms, letters, or emails).
Complaints can be submitted online, by email, or by post.
What Types of Complaints Do They Handle?
Short-Term Insurance Ombudsman (OSTI) – Car insurance, home insurance, household contents, travel insurance, medical gap cover.
Long-Term Insurance Ombudsman (OLTI) -Life cover, funeral cover, credit life insurance, disability and dread disease benefits, income protection.
They handle issues like –
- Claims that were unfairly rejected or delayed
- Disputes about the interpretation of policy terms
- Poor or unhelpful service from insurers
- Incorrect or misleading information given when the policy was sold
Use this link for more info-
Leave a Reply